Billing & Payment FAQ
This FAQ section will answer most
of your common billing questions.
If I receive an invoice with $0.00, what should I do?
Nothing. If you received an invoice of $0.00 then you are one of our VIP members and are receiving a gift on us. You may also be one of our subscriber families who are receiving complimentary educational materials for your family's moral development. Family development is at the heart of why we exist. Please enjoy your gift.
If you are not a VIP member or a subscriber with a family and believe that you received a gift in error, please reply to the email with your concern. We'll correct the information in our database, but please keep the gift or share it with someone who will appreciate it.
What currency will I be billed in?
You will be billed in U.S. dollars. U.S. dollars may be converted by your bank and financial institution.
Is my card information kept on file and accessible to anyone?
No. Your financial privacy is important to us. Your card information will never be stored and accessible. If you choose a service where there are recurring payments, your full credit card information is not revealed in our backend.
How do subscriptions and recurring payments work?
Your credit card will be charged automatically at the end of each billing period. If you choose a monthly subscription your card will be charged on the same day as your initial charge, of the new monthly billing cycle. If you are on a yearly plan, your card will be charged initially and then recurring again after 12 months.
Can I cancel my recurring payments?
Once you sign into your account you will be able to cancel your recurring payment at any time. Canceling your recurring payment will not result in a refund of past charges.
Why do I see authorization charges in my credit card statement?
After you successfully subscribe to one of our plans, you may see a charge for $1 on your credit card statement.
This charge normally appears above the amount you paid to upgrade. Rest assured that these are not actual charges, and they are reversed immediately. Depending on your bank, these charges will disappear from your statement in anywhere from a few minutes to a few weeks.
This is a credit card verification that Stripe (our payment processor) has to perform with your bank: When you store your card to be charged later, Stripe sends a request to your bank for either a $0 or $1 authorization (different banks permit different amounts) to verify that the card is valid.
Warning! Regardless of whether or not the authorization is accepted, Stripe reverses this charge immediately. However, even if the bank declines the authorization, you may still see a charge for $1 on your credit card statement until this is cleared by the bank.
Why is my card being declined?
If your credit card was declined, it’s normally to do with your bank’s automated fraud systems, and not with Typeform or Stripe (our payment processor). If this happens to you, please make sure your credit card information is correct and try to submit it at least three times. If the transaction still doesn’t go through, you will need to call your bank to clear the transaction. Every time Stripe submits a charge request to your bank, the bank's automated systems determine whether or not to accept the charge. In order to determine this, your bank takes several things into consideration, including your account balance and card expiration date.
What forms of payment are acceptable?
Typeform is a prepaid online service, so all services are paid for upfront and before use by credit or debit card. We can’t support purchase orders, payments by PayPal, or send you an invoice that requests payment. However, manual invoices are available for users on Enterprise plans. You can contact our Sales team for more information here. After any order or payment, an invoice/receipt detailing the transaction, and showing it’s been paid, is sent to the billing email address for your account.
Which credit/debit cards do you accept?
We accept the following credit and debit cards:
What payment gateway do you use?
Typeform uses Stripe, a well-established, secure, credit card payment gateway service to process your credit card payment.
What payment methods are not accepted?
E-checks and checks from international users
How do I change my billing information?
Click on the alias in the top left corner of your Workspace while logged in to Typeform. Then, click Plan & Billing:
Here you'll find your payment and billing information under Plan & billing:
Click Edit billing details in the Billing details box:
How can I change or delete my credit card information?
To modify or delete your credit or debit card information, log in to your Typeform account, and click on the alias in the top left corner to expand your organization menu. Then, select Plan & Billing:
On the Plan & Billing page, scroll down to see the Payment method box and click Edit payment method:
Note! You can only delete payment information if your subscription has expired or if you're on a Free plan.
For more information on how to change or delete your payment method, refer to this article.
How do I view or download my invoices? Can I download my invoices as a PDF?
If you need a copy of your receipts/invoices to present to your accounting department, or for year-end tax calculations, you can view, print, and email receipts from your account. You can also download your invoices in PDF format.
First, log in to your Typeform account and click on the alias in the top left hand corner to see your organization menu. Click Plan & Billing.
On the Plan & billing page, scroll down until you see the Invoices panel:
Click on any of the visible download icons to see a complete invoice. To view your complete invoice history, click See more.
Invoices will open up in a new window of your browser, and you can save or download them as a PDF from there.
Can I edit my invoice details?
We are not able to amend an invoice which has already been issued. You can edit your payment details by logging into your Typeform account in the Plan + Billing menu. Once you've updated your information, all future invoices will be issued with your last amendments.
Can I receive my invoice at a different email address?
We can only send invoices or other billing details to the email address associated with the Typeform account. We cannot send this information to a separate email address. If you'd like, you can change the email address associated with your Typeform account in Settings - read this article for more information.
Can I add VAT to my invoice?
We cannot amend invoices already issued. Therefore, you need to make sure to add all your billing details correctly before hitting the payment button. VAT can be added after selecting your country in the VAT number/Tax ID field - find this by editing your Payment details.
Once you've entered a valid VAT number, this will be added to the final price on your next invoice.
Note! We accept VAT numbers from EU countries only.
How do I cancel my paid subscription?
When upgrading to a paid plan you can pay on a yearly or monthly basis. You can unsubscribe at any time. Your cancellation will be effective at the end of the prepaid period (when the year or month expires), as Typeform does not issue refunds for contracts canceled before the contracted period ends. Please refer to this article to learn how to cancel your paid subscription.
Please take into consideration that both plans (yearly and monthly) are recurring, therefore, if you wish to unsubscribe you should cancel your plan before your prepaid period ends (term end). You may process a cancellation under the My Account section.
When you subscribe to one of our paid plans, Stripe creates the first invoice and takes note of the timestamp. This timestamp applies when the subscription is terminated. For instance, if you sign up at 8:30 AM UTC on Aug 5, the cancel time will be 8:30 AM UTC on the last day of the term (Sept 5 in this case).
Once the paid plan expires, all your forms that contain paid features will be set to Trial mode and you won’t be able to collect further answers – unless you upgrade again or remove the trial features from your typeforms. In addition, any additional team seats will be removed from your account, and you will have limited access to typeform results. For more details, see this page.
What happens if I miss a payment?
We have an automated process which attempts to bill your card several times over a period of 14 days before we downgrade an account for non-payment.
If you get a notification email from our Billing department and update your billing information before the end of the 14 days, our next automatic charging attempt will be successful and your subscription will carry on without any disruption.
If the payment fails after 14 days, your account will be downgraded and you'll lose access to the features in your paid account.
If you are currently on a legacy plan (i.e., if you are not on a Basic, Plus, Business, or Enterprise plan) and your account is downgraded, you can only upgrade to one of our current plans, not the legacy plan.
What currency will I be billed in?
Subscriptions will be billed in US dollars, euros, or pounds sterling. If you are outside any of these regions (USA, EU, or UK), you will be billed in US dollars.